GIANGEM ENTERPRISES, INC.
OUR COMPANY POLICIES
We founded Giangem Enterprises, Inc. with one goal in mind: giving our customers a fair, rewarding and enjoyable purchase experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our company policies are detailed below, please have a look and contact us if you want to learn more!
SHIPPING POLICY
How It Works
Shipping is calculated based on the total weight of the package. All packages are shipped from NY.
Please allow 2 business days for processing. Any orders received after 1pm EST will be processed the next business day. Shipping time is dependent on the location but ranges between 7-10 business days after processing.
Please note that all shipments that contain a diffuser will require a signature at the time of delivery. Please ensure someone will be present to accept the package.
OUR RETURN POLICY
Everything You Need to Know
Returns & Exchanges
You may return or exchange any item - as long as they have not been used or removed from the original packaging - within 3 days of receiving your order. All returns and exchanges may be subject to review. Please provide supporting images concerning your claim to giangem27@gmail.com.
Exchanges
A product can be exchanged for any item available on our company. Once your return is received, it will be processed, and your exchange will be sent out within the next order.
Store Credit
When an item is returned for store credit or exchange the merchandise must be received within 15 days from the date of purchase and are subject to a 15% re-stocking fee, if received 16-30 days are subject to a 50% re-stocking fee. Any items past 60 days from the date of purchase cannot be returned.
WARRANTY AT GIANGEM ENTERPRISES, INC.
Our Policy
We reserve the right to reject any returns that do not comply with the conditions stated above. Please contact us if you have any questions or problems. Remember, it's your responsibility to unpack the product safely when your order is received.
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Events Outside our Control
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale: We will contact, you as soon as reasonably possible to notify you; and our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
Where the Event Outside Our Control affects our delivery of an order product to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
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PRIVACY POLICY
Trust Us with Your Information
This is your Privacy Policy Section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language so they can shop with confidence, time and time again!